
EThekwini Electricity will be carrying out a scheduled system upgrade on Saturday, February 1, 2025, from midnight to 4:00 AM. During this period, customers will be unable to purchase prepaid electricity tokens.
The upgrade is a critical measure to enhance system security and ensure the continued reliability of electricity services across the region. EThekwini Electricity appreciates customers’ patience and understanding as it works to improve service efficiency and security.
To avoid any inconvenience, customers are urged to purchase their prepaid electricity tokens before the scheduled upgrade.
For any urgent queries or concerns during the upgrade period, customers can call the contact centre on 0803 111 111.